Refund Policy

Standard Refund Rule

Prepia provides digital SaaS products (AI compute tokens and premium features) which are delivered instantly upon purchase. Because these resources incur immediate compute costs on our end, we generally do not offer refunds for processed payments.

Exceptions

We understand that mistakes happen. We may issue a refund at our sole discretion under the following conditions:

• Duplicate Billing: You were charged multiple times for a single transaction.
• Service Unavailability: You purchased a plan but were completely unable to access the service due to a verified fault on our servers, and you reported it within 7 days.
• Zero Usage: You purchased a plan, used absolutely 0 tokens, and requested a refund within 48 hours of purchase.

Paddle Dispute & Resolutions

For international payments, our merchant of record is Paddle. If you file a dispute or chargeback without contacting our support team first, we reserve the right to permanently terminate your account and blacklist your email address.